Terms of service

Terms of Service

Welcome to Knoxville Candle Co., a venture of Highcountry Conservation Trust. These terms govern your use of our website and the purchase of our products. All references to "we," "our," and "us" in these terms refer to Highcountry Conservation Trust. By placing an order, you agree to these terms.

Product Information

We make every effort to display our products accurately, including colors, scents, and specifications. However, we cannot guarantee that your device's display will accurately represent product colors. Product descriptions reflect our genuine characterizations, though individual scent perception varies.

All candles are made in small batches by hand. Minor variations in appearance, wax surface, or container positioning are natural characteristics of handmade products and are not considered defects.

Pricing and Payment

All prices are in U.S. dollars and are subject to change without notice, though any changes will not affect orders already placed. We accept major credit cards and other payment methods as indicated at checkout.

Sales tax will be collected for orders shipped to addresses in Tennessee and other states as required by law.

Orders and Availability

We process orders as they are received. While we maintain inventory of our seasonal collections, specific scents may occasionally be temporarily unavailable. If an item you ordered is not available, we will contact you with options for substitution or refund.

Order confirmation emails do not signify acceptance of your order or confirmation of pricing. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.

Shipping

We ship to addresses within the United States. Shipping costs are calculated at checkout based on destination and order weight.

We are not responsible for delays caused by shipping carriers, weather events, or other circumstances beyond our control. Risk of loss and title for items purchased pass to you upon delivery to the shipping carrier.

Candles are fragile items. While we pack carefully, we cannot guarantee that containers will arrive intact. See our Return Policy for information about damaged shipments.

Product Safety

Our candles are intended for decorative and aromatic use when burned according to provided instructions. Never leave a burning candle unattended. Keep candles away from children, pets, flammable materials, and drafts. Always burn candles on heat-resistant surfaces.

You assume all risk and liability associated with the use of our products. Highcountry Conservation Trust is not liable for any property damage, personal injury, or other harm resulting from product use or misuse.

Intellectual Property

All content on this website, including text, images, logos, product descriptions, and design elements, is the property of Highcountry Conservation Trust and is protected by copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from any content without our written permission.

Product names, scent descriptions, and our distinctive brand voice are proprietary. Custom scents developed for partnership clients remain our intellectual property unless otherwise specified in writing.

Privacy

Your privacy matters to us. Information about how we collect, use, and protect your personal information is detailed in our Privacy Policy, which is incorporated into these Terms of Service by reference.

Returns and Refunds

Please refer to our Return Policy for detailed information about returns, exchanges, and refunds. That policy is part of these terms.

Limitation of Liability

To the fullest extent permitted by law, Highcountry Conservation Trust and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or website.

Our total liability for any claim arising from your purchase or use of our products is limited to the amount you paid for the product in question.

Indemnification

You agree to indemnify and hold harmless Highcountry Conservation Trust and its owners, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our products or violation of these terms.

Partnership and Wholesale Inquiries

Terms for bespoke partnerships, wholesale arrangements, and custom projects are established separately in writing and are not governed by these general Terms of Service. Contact us directly for partnership information.

Modifications

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or purchase of products after changes are posted constitutes acceptance of the modified terms.

Governing Law

These Terms of Service are governed by the laws of the State of Tennessee, without regard to its conflict of law provisions. Any disputes arising from these terms or your purchase shall be resolved in the state or federal courts located in Knox County, Tennessee.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.

Contact

Questions about these Terms of Service may be directed to:

Highcountry Conservation Trust d/b/a Knoxville Candle Co. Email: Use the Contact Form

Note on Voice: These terms are written in plain language while maintaining necessary legal protections. We've avoided unnecessary legalese where possible, though certain standard legal language is required for enforceability. If you have questions about any of these terms, please contact us directly.